Privacy Policy

1. Information We Collect

When you interact with our website or fill our enquiry forms, we may collect the following information:

• Personal Information: Name, phone number, email address, location
• Course Interest Data: The course you enquired about, batch preference
• Technical Information: IP address, browser type, device type, pages visited, time spent on pages
• Marketing Attribution Data: UTM parameters, referral source, Google Click ID (GCLID) for advertising performance

2. How We Use Your Information

Your information is used for the following purposes:

• To respond to your course enquiry and provide counselling
• To send course information, batch schedules, and fee details via call, SMS, email, or WhatsApp
• To improve our website and services based on user behavior
• To measure the effectiveness of our advertising campaigns
• To send promotional offers related to our training programs (you may opt out anytime)

3. How We Protect Your Information

We use industry-standard security measures to protect your personal data:

• Secure HTTPS encryption on all our web pages
• Restricted access to personal data — only authorized counsellors can view enquiry details
• Regular security audits of our systems
• Data stored on secure cloud infrastructure with encryption at rest

4. Sharing of Information

We do NOT sell, rent, or trade your personal information to third parties. Your data may be shared only in these specific cases:

• Service Providers: Google Analytics, Google Ads, and CRM tools that help us operate our business (these vendors are bound by data protection agreements)
• Legal Compliance: When required by law, court order, or government request
• Business Transfer: In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity

5. Cookies and Tracking

Our website uses cookies and similar technologies (Google Tag Manager, Google Analytics, Microsoft Clarity, Facebook Pixel) to:

• Remember your preferences
• Analyze website traffic and user behavior
• Track ad campaign performance
• Provide a better browsing experience

You can disable cookies through your browser settings, but some features of the website may not work properly without them.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict: Ask us to limit how we use your data

To exercise any of these rights, contact us at cognitec.inn@gmail.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Enquiry data is typically retained for 24 months, after which it is anonymized or deleted unless you have enrolled in a course (in which case it is retained for the duration of our business relationship).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us